Scammers impersonating banks

By Elvis Huff on October 26, 2020
6 minute read

I am excited to announce that Wilson Bank has partnered with American Bankers Association (ABA) and other banks across the country in the national #BanksNeverAskThat campaign. This is a national campaign designed around the annual October National Cybersecurity Awareness month. If you have read my blog for any length of time, you know that I have written about this before but this year is even better!

What is #BanksNeverAskThat?

BanksNeverAskThat is a preventive fraud and cybercrime stand that consumers and banks are taking to prevent deceptive fraud tactics by criminals when they pretend to be banks and ask for information. The campaign is focused to raise awareness on deceptive practices, often used by criminals, in an attempt to lure pertinent, sensitive information from their victims.

This is a serious concern, as consumers reported losing $1.9 billion to scammers in 2019, according to the FTC’s report earlier this year.

Scammers impersonating banks

Scammers are impersonating banks using the following unsolicited methods:

  1. Phone Call: Scammers will get your attention by trying to verify your sensitive information. Examples include, “your account number has been compromised, and we need you to verify,” or “did you write a check to ‘John Smith’?” Scammers might also ask who you wrote your last check to, and try to get pertinent details like the check number, routing number, and account number. Your bank would never call you to verify your account number. If you’re ever in doubt that the caller is legitimate, just hang up and call the bank directly at a number you trust.
  2. Password resets: If you get an unsolicited phone call/email/text message about resetting your online bank password, and you did not initiate the request, delete or hang up immediately. After ending the contact with the scammer, you should notify your bank as soon as possible and check your online banking. Now would be a good time for a password reset, just to be safe.
  3. PIN change: Scammers are trying to get as much information about you as possible. If you receive an unsolicited contact about your PIN number needing to be changed, and you did not request this, you should immediately delete this request and contact your bank. Ask the bank to check your account, and if needed, request a new PIN if your old one has been compromised.
  4. Remote access: Watch out for unsolicited requests appearing to be from your bank wanting remote access to your computer to “check your account.” The scammers may sound legitimate using publicly known information like your name and address. However, your bank would not contact you to remote into your computer without your prior request. If in doubt, end the conversation with the scammer and immediately contact your bank.

Notice the pattern of unsolicited contacts? Scammers know that banking customers have a lot of trust in their financial institution. Armed with that knowledge, scammers will often pose as your bank, to try and gain your trust, to get access to your money. Remember these ‘Banks Never Ask That’ guidelines and contact your bank as soon as possible if you received a request that you thought was suspicious.

Wilson Bank and Trust is here for you. Should you need help, please do not hesitate to reach out to us online at, our mobile app, or call us at (844) WBT-BANK (844-928-2265).

Have another thought, tip or suggestion? Leave it in the comments below. I would love to hear from you!

Posted by Elvis Huff

Elvis Huff worked as an officer and network administrator for 12 years with the Lebanon Police Department and has also served as an adjunct professor in information systems at Cumberland University. Read More »

Leave a reply

Your email address will not be published.